At Flora International, we care about your satisfaction and confidence in our herbal skincare products. If you are not completely happy with your purchase, please review the conditions below and contact us for support.

By ordering from our website, you agree to the Refund & Return Policy mentioned here.

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1️⃣ Eligibility for Refund

Refunds are only applicable if:

✅ Wrong product was delivered
✅ Product arrived damaged or leaked
✅ Product was expired upon delivery

To qualify, you must:

• Submit a complaint within 48 hours of delivery

• Provide clear photos or video proof of the issue

• Keep product unused and in original packaging

• Share your order number + full name + contact

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2️⃣ Non-Refundable / Non-Returnable Products

For hygiene, health, and safety reasons, the following cannot be returned or refunded:

🚫 Used products
🚫 Opened seals or packaging
🚫 Allergic reactions after use*
🚫 Change of mind / dislike of smell or texture
🚫 Free gifts or promotional items
🚫 Digital payments transaction fees

*Skin reactions vary person-to-person. Patch test is always recommended.

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3️⃣ Replacements

If approved, we may offer:

✅ Replacement of the same product
✅ Store credit for future purchase
✅ Refund to original payment method (only in valid cases)

Processing time: 3–7 business days

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4️⃣ Order Cancellation

Orders can only be cancelled before they are shipped.

Once the parcel is dispatched → It cannot be cancelled.

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5️⃣ Returning the Product

If a return is approved, customer must:

• Safely pack the product

• Ship to our provided address

• Bear return courier charges unless the mistake is from our side

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6️⃣ Product Authenticity Guarantee

All products are:

✅ 100% Herbal Ingredients
✅ Dermatologist Tested
✅ Fresh and Quality Checked

If you receive a product that seems counterfeit or tampered, contact us immediately.

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7️⃣ Contact for Support

For refund or return requests:

📩 Email: info@flora-international.com
📱 WhatsApp: +92 329 5359753
(Available 24/7)