Refund Policy

At Flora International Skincare, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Products must be returned within 10 days of receipt to be eligible for a refund.
Items must be unused, unopened, and in their original packaging.
Refunds are not applicable for items on sale or promotional offers.

2. Return Process

To initiate a return, contact our customer support team at 0329-5359753 with your order details and reason for the return.

Once your return request is approved, you will receive instructions on how to send the product back.

Customers are responsible for the shipping costs of returned items.

3. Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-7 business days and credited to your original payment method.

4. Non-Refundable Items

Returns for products damaged due to misuse are not accepted.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. Provide photographic evidence to support your claim, and we will arrange a replacement or refund.